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The mission of design at Mastercard is to elevate the brand and support meaningful differentiation in our products, services, and communications.

Why Design?
intro io design thinking

Intro to design thinking

Design is not just a practice but a way of thinking. Design thinking, specifically, describes a human-centered innovation process that emphasizes observation, collaboration, fast learning, visualization of ideas, rapid concept prototyping, and concurrent business analysis.

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Creating end-to-end experiences by design

At Mastercard, we have fully embraced the notion that customer experience will be a critical factor in establishing competitive differentiation in a rapidly changing payments space. But like many companies out there, we are finding our way into how to deliver on that ambition. Design will help us get there.

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