You can expect a response from our team within two business days regardless of your request type. However depending on your needs, it may take longer to finalize the solution. Please be as specific as possible in your questions and requests; this will help our team get you the answer you need faster.
Existing asset requests
- I can’t find the logo for my program/service
- I can’t find an image from the old library
- What are the restrictions for using this image?
- Can I send the fonts to my agency?
- When will existing assets be updated (e.g. Stationery)?
Design support
- I need a new template
- I need new materials for a planned initiative (investor meeting, trade show, recruiting event, etc.)
- I want to know how and when to apply the new design system
- I need new or different imagery
- I would like to understand better how to spot Do’s and Don’t’s within the design system?
Strategic support
- We’ve acquired a company— how do we migrate the brand?
- We’re evaluating a partnership/sponsorship opportunity
- I need to modify a branding solution to meet regional/local needs
- We are working on new office design and signage
- What is the recommended approach for co-branded materials?
Reviews & approvals
- We’ve created materials (events, premiums, communication, etc.) for review
- We’ve created features for our product/service
Technical support
- How to I give my agencies access to the new Design Center?
- I’m having issues downloading and installing assets
- How can I embed the new FSS Mark for MC font in my documents?
Thank you for your patience
We are currently working on a more streamlined support solution. In the meantime, you can follow our progress on the About page.